Privacy Policy

Introduction

At Era Consulting Group, protecting privacy and the security of personal information is a priority. This policy explains clearly and simply what personal information we collect, how we use it, to whom we disclose it, and what your rights are under the Act Respecting the Protection of Personal Information in the Private Sector (Law 25).

 

 

1. Types of Personal Information Collected

We may collect the following information depending on your use of our site or services:

• Identification information: name, first name, mailing address, email address, phone number, company name.

• Technical information: IP address, device type, browser, pages viewed, visit duration.

• Behavioral information: browsing preferences, interactions with our forms or campaigns.

• Other information voluntarily provided via our forms or communications.

 

 

2. How Information Is Collected

Information may be collected:

• Through online forms (e.g., contact or subscription form)

• Through the use of cookies

• Through interaction on social media

• Through direct exchange (email, phone, event, etc.)

 

 

3. Use of Information

We use your personal information to:

• Respond to your requests and provide our services

• Manage customer relationships and communications

• Personalize your experience on our site

• Analyze web traffic and improve our offers

• Send you newsletters or promotions (with your consent)

• Comply with our legal obligations

 

 

4. Cookies

Our site uses cookies to enhance navigation and measure performance. You can change your preferences at any time in your browser settings.

 

 

5. Disclosure to Third Parties

We do not sell your personal information. However, we may share it with service providers (hosting, analytics tools, newsletter, etc.) who agree to maintain confidentiality. If these providers are located outside Quebec, we ensure that they provide an adequate level of protection.

 

 

6. Third-Party Providers

We use third-party providers to help operate our business and our website. Here is the list of these providers as well as links to their privacy policies:

• Microsoft Azure (Hosting – Canada): https://www.microsoft.com/en-ca/privacy/privacystatement

• Cloudflare (CDN – USA): https://www.cloudflare.com/privacypolicy/

• Microsoft (Email, Data storage, Office tools, Development tools – Canada): https://www.microsoft.com/en-ca/privacy/privacystatement

• Hubspot (Marketing – USA): https://legal.hubspot.com/privacy-policy

Preference management tools:

• Cookie selection banner on our website

• Unsubscribe links at the bottom of our communications

 

 

7. Disclosure Required by Law

We may disclose your personal information if required by law or if such disclosure is necessary to:

• Comply with the law or a legal process

• Protect our rights or property

• Protect the security of our website and users

 

 

8. Business Transactions

We may transfer your data as part of a business transaction such as a merger or acquisition. We will only disclose your data without consent if permitted by law and will take necessary measures to protect the confidentiality of your data.

 

 

9. Security Measures

We implement physical, electronic, and administrative measures to protect your data:

• Secure hosting and regular backups

• SSL encryption (HTTPS)

• Limited access to authorized employees

• Firewall and regular updates

In the event of a privacy incident posing a serious risk, we will notify the persons concerned and the CAI.

 

 

10. Retention Period

Personal information is retained only for as long as necessary to achieve the purposes. It is then securely destroyed or anonymized.

 

 

11. Your Rights

You have the right to:

• Access your personal information

• Request its correction or deletion

• Withdraw your consent

• File a complaint with the Commission d'accès à l'information du Québec (CAI)

To exercise these rights, contact our Privacy Officer (see below).

 

12. External Links

Our site may contain links to other sites. We are not responsible for their privacy practices.

 

 

13. Company and Privacy Officer Contact Information

Company name: Groupe Conseil Era

Address: 4 place du Commerce #310, Verdun QC H3E1J4

General email: [email protected]

Phone: +1 514 316-4949

Privacy Officer:

Name: Benoit Gagnon

Title: President

Email: [email protected]

Phone: +1 514 316-4949

 

 

14. Changes to the Policy

This policy may be amended at any time. The date of the last update is indicated below.

Last update: June 2, 2026

Commission d'accès à l'information du Québec
Bureau 900, 2045 rue Stanley, Montreal (Quebec) H3A 2V4
Phone: 1 888 528-7741
Email: [email protected]
Website: www.cai.gouv.qc.ca